Effective Date: October 20, 2025

Last Updated: October 20, 2025

These Terms of Use (“Terms”) govern your access to and use of the Writn mobile application (“App”) and related services provided by Writn LLC, a Utah (USA) limited liability company (“Writn,” “Company,” “we,” “us,” or “our”). By downloading, installing, accessing, or using the App or any services we offer (collectively, the “Services”), you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you may not use the App.

Acknowledgment: This agreement is solely between you and Writn (the App’s developer), not with Apple, Google, or any other platform. Writn is solely responsible for the App and its content, and Apple and Google are not responsible for the App’s operation or compliance. Your use of the App must also comply with the Apple App Store Terms of Service and the Google Play Terms of Service that apply to you. Apple and Google (and their subsidiaries) shall be deemed third-party beneficiaries of these Terms and, upon your acceptance of these Terms, shall have the right to enforce these Terms against you as such . However, no other third party is a party to or responsible under these Terms.

Privacy Policy: Your privacy is important to us. Our Privacy Policy explains how we collect, use, store, and protect your personal data. By using the App, you consent to the collection and use of information about you in accordance with our Privacy Policy (please review it for details) ** **. Any provisions regarding personal data or privacy in these Terms are provided for transparency and should be read in conjunction with the Privacy Policy. (Privacy Policy should also address data collection, third-party processing, and international transfers mentioned below.)

1. Eligibility

1.1. Minimum Age: You must be at least 13 years old to use the App. If you are under the age of majority where you live, you may only use the App under the supervision and with the consent of a parent or legal guardian who agrees to be bound by these Terms.

1.2. Legal Capacity: By using the App, you represent and warrant that you meet the age requirement above and are otherwise legally able to enter into a binding contract. If you are using the App on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and “you” as used in these Terms will refer to both you as an individual and the organization.

1.3. Embargoes and Restricted Territories: You represent that you are not located in a country that is subject to a U.S. government embargo or designated as a “terrorist supporting” country, and you are not on any U.S. government list of prohibited or restricted parties . We may restrict access to the App in certain countries or regions if required by law or in compliance with trade restrictions.

1.4. Compliance with Laws: You are responsible for ensuring that your use of the App is in compliance with all laws and regulations applicable to you. You may not use the App if such use is prohibited by applicable U.S. or local laws (including, for example, restrictions on the export or use of encryption or AI technology).

Note: If local law in your jurisdiction gives you certain rights that cannot be limited by these Terms, those rights will prevail to the extent of any conflict with these Terms.

2. Accounts

2.1. Account Creation: Certain features of the App require you to create an account. When creating an account, you agree to provide accurate, current, and complete information, and to keep this information updated. You must not impersonate anyone or provide false details. Account registration may require an email address, password, and/or use of third-party authentication (such as Sign in with Apple or Google); by using a third-party login, you authorize Writn to access and receive information from that account (such as your name and email) as permitted by that third party and by our Privacy Policy ** **. (This third-party login data usage should also be disclosed in the Privacy Policy.)

2.2. Account Security: You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. You must promptly notify us at support@writnapp.com of any suspected or actual unauthorized access to your account or breach of security. Writn is not liable for any loss or damage arising from your failure to keep your account credentials confidential or to notify us of unauthorized use.

2.3. Authorized Use of Account: Your account is personal to you. You may not sell, share, transfer, or allow any other person to use your account without our written permission. Similarly, you may not use anyone else’s account. We reserve the right to require identity verification or other information to confirm ownership of an account.

2.4. Multiple Accounts and Restrictions: You may not create multiple accounts for disruptive or abusive purposes, or for the purpose of subverting our account bans or limitations. We reserve the right to refuse registration or cancel accounts that violate these Terms or that we suspect are used for deceptive or fraudulent purposes.

2.5. Account Usage by Minors: If you are a parent or guardian of a minor who creates an account, you are responsible for monitoring that minor’s use of the App and for the minor’s compliance with these Terms. Content generated or stored in the App may not be appropriate for younger audiences; parental discretion is advised.

2.6. Account Termination or Suspension: We may suspend or terminate your account as detailed in Section 8 if you violate these Terms or if we suspect fraudulent, abusive, or unlawful activity. Additionally, if an account remains inactive for an extended period, we reserve the right to deactivate or delete it after providing notice via the email on record. (See Section 8 below for more on termination.)

2.7. Account Data and Backup: You are responsible for keeping separate backup copies of any content you save in the App (such as exporting your journal entries), especially if they are important to you. While Writn may back up data on our servers, we do not guarantee that any content you have stored or recorded in the App will always be available, and we are not responsible for any data loss (see Section 7) . Details on data retention and deletion practices are provided in our Privacy Policy.

3. Subscription, Purchases, and Payment Terms

3.1. Subscriptions and Services: Writn offers premium features and services on a subscription basis (“Premium Subscription”). Subscription options (such as monthly or annual plans), pricing, and the features included are described in the App and in the Apple App Store or Google Play Store listing for the App. By purchasing a subscription, you gain access to the Premium features for the period covered by your subscription plan.

3.2. Third-Party Payment Processing: All subscription purchases made through the iOS version of the App will be billed by Apple via your Apple ID account, and all subscription purchases through the Android version will be billed by Google via your Google Play account. Payments and billing are therefore handled by the platform provider, not directly by Writn, and are subject to Apple’s or Google’s payment terms and conditions . You authorize the applicable app store to charge the subscription fee to your chosen payment method (such as the credit card or payment account on file with them) on a recurring basis, until you cancel.

3.3. Auto-Renewal: Subscriptions automatically renew at the end of each billing cycle (e.g., monthly or yearly) by charging the subscription fee for the next period. Unless you cancel your subscription at least 24 hours before the end of the current period (or as otherwise required by Apple App Store or Google Play Store policies), your subscription will renew and you will be charged for the next period . Apple or Google (as applicable) may send you a renewal confirmation and/or a prior notice of renewal with the then-current rate.

3.4. Cancellation: You may cancel a Premium Subscription at any time. Cancellations for iOS subscriptions must be done through your Apple account settings (e.g., via the App Store or Settings on your device), and for Android subscriptions through your Google Play account settings. Deleting the App does not cancel your subscription – you must actively cancel via the appropriate app store. When you cancel, the cancellation will take effect at the end of your current paid term; you will continue to have Premium access until that term expires . After cancellation, your subscription will not renew, but no prorated refund will be provided for the remainder of the period except where required by law or by the Apple App Store or Google Play Store refund policies .

3.5. Refunds: In general, all payments are final and non-refundable. Because subscriptions are managed through Apple or Google, any refund requests must be directed to the respective app store, and any refunds will be given only in accordance with their policies (for example, Apple’s refund policy or Google Play’s refund policy) or as required by applicable law. Writn does not provide refunds or credits for partially used subscription periods, except that we may do so at our sole discretion in extenuating circumstances or where required by consumer protection laws. If you believe you have special circumstances, you can contact us at support@writnapp.com, but we cannot guarantee a refund.

3.6. Subscription Fees and Changes: The price of the Premium Subscription (and any included features or usage limits) is as set forth at the time you subscribe. We may change the subscription fees or structure (for example, introduce new plans or features, or adjust pricing) for future subscription periods. If we do so, we will provide advance notice to current subscribers (e.g., via an in-app notification or email or via the app store). Fee changes will not apply retroactively; they will take effect at the start of your next subscription period following the notice. If you do not agree to a fee or feature change, you must cancel your subscription before the new pricing takes effect . Continuing to use the Premium Subscription after a change takes effect constitutes your agreement to the new terms.

3.7. Taxes and Charges: Subscription fees and other charges may be subject to applicable taxes (such as sales tax or VAT) or other charges (like foreign transaction fees by your bank). You are responsible for any such taxes or charges. If we are required to collect taxes, the applicable tax will be added to your charges and remitted as required by law.

3.8. Free Trials and Promotions: Writn may offer free trials of Premium Subscriptions or promotional discounts from time to time. If a free trial is offered, details will be provided (such as the trial duration and what features are included). Unless otherwise stated, free trials are only available to new subscribers (one per user). After a free trial ends, if you have not cancelled, your subscription will automatically convert to a paid subscription and your payment method will be charged the regular rate going forward . If you do not want to continue with a paid subscription, you must cancel before the trial period ends. Promotional offers or discounts may be subject to additional terms, and if there is a conflict between those terms and these Terms, the promotional terms will govern for the specific promotion.

3.9. Payment Issues: It is your responsibility to ensure that your payment information (credit card, etc.) associated with your Apple or Google account is current and valid. If a recurring payment fails (for example, due to an expired card or insufficient funds), your subscription may not renew or may be suspended. In some cases, Apple or Google may retry billing; however, Writn reserves the right to suspend or cancel your Premium features until payment is successfully processed . You will remain responsible for any uncollected amounts and authorise us (through the app store) to charge any outstanding amounts using any payment method on file.

3.10. Additional Paid Products (Printed Books): Writn may offer optional one-time purchases such as printed books of your journal entries or other physical or digital products (“Add-On Products”). If you order a printed book or other Add-On Product through the App, the applicable fees (e.g. price of the book, shipping and handling, taxes) will be disclosed at the time of purchase. These purchases may be processed as in-app purchases through Apple or Google, or we may direct you to a third-party payment processor or website to complete the transaction (in which case the third-party’s terms and privacy policy may apply for that transaction). By placing an order, you authorize the charge for the total amount to the payment method selected.

- **No Refunds on Physical Products:** **All sales of personalized physical products (like printed books of your entries) are final.** Once an order is placed, it cannot be canceled or refunded after processing, **except** in cases of defect or error as described below, or as required by law. *(Due to the custom nature of printing your personal journal content, we cannot resell or reuse returned items.)*

- **Defects or Errors:** If you receive a physical product that is defective or does not match your order (e.g., a printing error or damaged item), please contact us at **support@writnapp.com** within 14 days of delivery. We may require photographic evidence of the defect/damage. In such cases, at our discretion we will either **replace** the item or issue a **refund** for the defective item. This is your sole remedy for defective or incorrect physical products.

- **Third-Party Fulfillment:** Printed books and other physical products may be produced and fulfilled by third-party printing and shipping partners. We will pass necessary information (such as your shipping address and the content to print) to them to fulfill your order ** . *Our Privacy Policy details how we handle personal data like shipping information.* Shipping times and delivery will vary based on your location. Any delivery dates provided are estimates, not guaranteed. **Risk of loss** or damage to physical goods transfers to you upon delivery of the product to the carrier. We are not responsible for shipping delays or failures outside our control (such as customs clearance or carrier issues), but will help facilitate resolution with the fulfillment provider when possible.

3.11. No Circumvention: To comply with Apple App Store and Google Play policies, all in-app purchases of digital content or services (such as subscriptions or any future digital add-ons) must be made through the App’s purchase mechanisms provided by Apple or Google. You agree not to attempt to circumvent the authorized purchase process or app store terms (for example, you will not attempt to make in-app purchases through any unauthorized means or alternative platform). Any such attempts may result in termination of your account and access to the App.

3.12. Changes and Discontinuation: We reserve the right to change or discontinue any subscription plan, fee, or feature, or any Add-On Product offering, in our discretion. If we discontinue a subscription service that you have paid for, we will provide you a prorated refund for any remaining portion of your subscription, or continue to provide the service until the end of the period you’ve paid for, in compliance with applicable laws. We also reserve the right to offer special pricing, trials, or promotions, which may not be available to all users (for example, limited-time offers or region-specific pricing).

4. Acceptable Use and User Conduct

You agree to use Writn in a lawful and respectful manner. You are responsible for all content (including recordings, transcriptions, journal entries, or other material) that you create, input, upload, or generate using the App (“User Content”), and for your conduct while using the App. By using the App, you agree that you will NOT:

• Illegal or Harmful Purpose: Use the App for any unlawful purpose, or to violate any applicable law or regulation. This includes (but is not limited to) posting or transmitting any content that is fraudulent, harmful, harassing, defamatory, libelous, obscene, pornographic, vulgar, offensive, or otherwise objectionable or that promotes illegal activity or violence.
  
  
  

• Infringe Rights: Upload, record, or share any content that infringes or violates the intellectual property rights, privacy rights, or any other rights of any person or entity. You must have the necessary rights or permissions to use any content you input into Writn (for example, do not use someone else’s writings or recordings without permission).
  
  
  

• Personal Data of Others: Share or publish personal data or sensitive information about others without consent. (For instance, do not use the App to distribute someone else’s private diary or personal details without their permission.)
  
  
  

• Malicious Activity: Introduce or transmit any viruses, malware, harmful code, or do anything that could damage, disable, or impair the App or our servers (including distributing malware via voice recordings or text).
  
  
  

• Interfere with the Service: Interfere with or disrupt the operation of the App, servers, or networks connected to the App. This includes not engaging in any activity that imposes an unreasonable or disproportionately large load on our infrastructure or attempts to flood, spam, or crash the service .
  
  
  

• Unauthorized Access: Attempt to gain unauthorized access to the App, other users’ accounts, or our computer systems or networks. This includes avoiding or bypassing measures we use to prevent or restrict access to parts of the App (such as attempting to hack or exploit the App).
  
  
  

• Automated Use: Use any automated means (such as bots, scrapers, or scripts) to access or collect data from the App, or to otherwise interact with the App, without our prior permission . Normal use of authorized APIs or integrations we provide (if any) is allowed in accordance with their terms.
  
  
  

• Reverse Engineering: Copy, decompile, reverse engineer, disassemble, or attempt to derive the source code or underlying ideas or algorithms of any part of the App or Services (except to the limited extent that applicable law permits despite this limitation) . Similarly, you will not modify, adapt, or create derivative works based on the App or any part thereof, except as expressly allowed by us.
  
  
  

• Circumvent Security or Filters: Attempt to circumvent any content filtering techniques or security measures we employ, or access any feature or area of the App that you are not authorized to access .
  
  
  

• Data Mining: Engage in data mining or similar data gathering/extraction activities within the App, except as allowed through our official features. You should not use the App in a way that could damage, disable, or compromise our systems or security.
  
  
  

• Misuse of AI Features: Input content into the App’s AI features (voice or text) that violates these Acceptable Use rules, such as prompts that solicit illegal or highly objectionable output. (For example, do not attempt to use Writn’s AI to generate hateful or harmful content.)
  
  
  

If you engage in any of the above prohibited conduct, it constitutes a breach of these Terms and may result in immediate suspension or termination of your rights to use the App (see Section 8). Writn reserves the right (but not the obligation) to monitor use of the App and to investigate and take appropriate action against any user who, in our judgment, violates these Terms or is engaged in behavior that is unlawful or abusive. This may include removing or modifying User Content, terminating accounts, and/or reporting you to law enforcement authorities.

Community Guidelines: We may publish additional guidelines or codes of conduct for users (especially if social or community features are introduced in the future). Such guidelines, if posted, are incorporated into these Terms by reference, and you agree to abide by all such guidelines in your use of the Services.

5. Intellectual Property Rights

5.1 Our Intellectual Property

All rights, title, and interest in and to the App and Services – including the software, code, design, logos, trademarks, service marks, graphics, information, compilation of content, and all other elements of the App (collectively, “Writn Property”) – are owned by Writn LLC or our licensors. The Writn Property is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. You acknowledge that, except for the limited usage rights expressly granted to you in these Terms, you have no ownership or any other rights in or to the App or any content provided by us.

Our company name “Writn”, our logo, and any Writn product or service names are trademarks of Writn LLC (the “Writn Marks”). You agree not to display or use the Writn Marks (or any marks confusingly similar to them) in any manner without our prior written permission.

5.2 Your License to Use the App

Subject to your compliance with these Terms and any applicable app store rules, Writn grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download and use a single copy of the App on each mobile device that you own or control, solely for your personal, non-commercial use . This license allows you to use the App and Services for their intended purpose of personal journaling and related tasks. You may not use the App on any device that you do not own or control, and if you downloaded the App via Apple’s App Store, then your use is also limited by Apple’s Usage Rules in the Apple App Store Terms of Service (for example, you may use the App on an Apple device that you own or control, and share it via Family Sharing as permitted by Apple’s rules).

Except for the limited license above, no other rights or licenses (express or implied) are granted to you. You agree that you will not, and will not permit anyone else to: copy, modify, adapt, distribute, sell, lease, lend, or rent any part of the App or included content; extract or scrape content from the App (except your own User Content); or make the App available over a network where it could be used by multiple devices or users at the same time, unless such sharing is expressly permitted by us. You may not remove or alter any copyright, trademark, or other proprietary notices in the App. All rights not expressly granted to you are reserved by Writn and its licensors.

We (and the app store providers) reserve the right to revoke this license at any time if you violate these Terms. If this license is terminated for any reason, you must cease all use of the App and delete all copies of the App from your devices.

5.3 User Content; Your Intellectual Property & License to Writn

Ownership: Writn does not claim ownership of your personal journal entries, voice recordings, transcriptions, or any other content that you create and submit to the App (“User Content”). You retain any intellectual property rights that you have in your User Content. We do not own your stories or recordings – they are yours.

License to Writn: However, in order for us to provide the Services (for example, to transform your voice notes into text, to store your entries, to enable you to share entries, or to print your journal as a book), we need certain permissions from you. By using the App and recording or uploading User Content, you grant Writn LLC a worldwide, non-exclusive, royalty-free, transferable, sub-licensable license to host, store, transfer, process, reproduce, distribute, edit, translate, analyze, and display your User Content but solely for the following purposes: (a) operating and maintaining the App and Services (for example, processing your voice recordings through our AI system to generate text, formatting your content for display on your device, backing up your data on our servers, etc.); (b) providing the features you choose to use (e.g., if you request a printed book, we will format and print your entries; if you share an entry or use a future social feature, we will distribute your content to those you designate); (c) improving and developing our products and services (for example, using aggregated or anonymized data to improve our AI models or features, or to fix issues and train our algorithms – see below on AI usage); and (d) promoting the Services (for example, if you voluntarily participate in a testimonial or contest and give us permission to share some of your content, or if you share content publicly via a community feature, we may showcase it as part of our promotional efforts). We will not use your private journal entries in public marketing without your explicit permission. This license is only as broad as necessary to perform these functions, and we do not hold any ownership over your content .

Duration of License: This license to your User Content continues for as long as you have an account and for a commercially reasonable time thereafter (e.g., to allow us to maintain backups and comply with legal obligations). Certain residual copies (e.g., in backup media or cached pages) may remain in our systems even after you delete content or terminate your account, for a period of time until those are overwritten or deleted in the normal course (see Data Retention below) . Upon your deletion of particular User Content from the App, or deletion of your account, we will not use the deleted content except as (i) retained in transient backups or as required for legal compliance, or (ii) as aggregated, anonymized data that does not identify you. Please note that content you have shared with others (for example, via any social feature in the future) may continue to be accessible to those users, and we do not control their copies.

Your Responsibilities and Warranties: You are solely responsible for the User Content that you create, record, upload, or share using Writn. You represent and warrant that you have all necessary rights to submit the User Content to the App and to grant the license above, and that our use of the content in accordance with these Terms will not violate any third-party rights (for example, you will not use Writn to transcribe copyrighted audio that you do not have rights to, or to store someone else’s writings without permission) . You also agree that your User Content and use of the App will comply with the Acceptable Use requirements in Section 4. We are not responsible for the accuracy, legality, or appropriateness of any User Content, and we do not routinely monitor what you input (except as needed to provide the service or as stated in our Privacy Policy).

Content Monitoring and Removal: Writn is a private journaling tool, and we generally do not access or review your private journal entries or recordings except as necessary to operate the service (e.g., the automated AI processing and cloud storage) or if we have reason to believe a Terms violation has occurred. We do not pre-screen all content, but we reserve the right (although not the obligation) to review, screen, and delete or remove any User Content that we believe, in our sole discretion, violates these Terms or applicable law, or that poses a security or safety risk to any person. For example, if we become aware that you have uploaded malware or highly illegal content (such as child exploitative material), we will remove it and may report it to authorities.

Data Storage and Security: Your User Content (including audio and text) will be stored on your device and on our cloud servers (which may be provided by third-party hosting services). We implement technical and organizational measures intended to protect your data (such as encryption in transit and at rest). However, no storage system or transmission is 100% secure, and we cannot guarantee absolute security. You acknowledge that there is a risk of unauthorized access or data loss, and to the extent permitted by law, we are not liable for such events (see Section 7 on Limitation of Liability). For details on how we protect your data, please see the Security section of our Privacy Policy. ** **

Data Retention: We retain your User Content for as long as necessary to fulfill the purposes for which it was collected, or as required by law. If you delete content or your account, we will initiate deletion of the data from our live systems, but some data may persist in backups or archives for a period of time and as needed for legal compliance. We also reserve the right to retain and use aggregated or anonymized data derived from your content for analytics and improvement purposes, in which case it will not be identifiable to you. (Retention schedules and deletion practices should be detailed in the Privacy Policy.)

Feedback: If you choose to provide us with suggestions, ideas, or other feedback about the App (“Feedback”), you agree that we can use and share such Feedback for any purpose, without compensation to you, and with no obligation of confidentiality. Any Feedback you submit is voluntary. Please do not submit Feedback that you consider proprietary or confidential.

DMCA / Copyright Policy: If you believe any content on the App infringes your copyright or other intellectual property rights, please notify us as described in our Copyright Policy (or contact us at support@writnapp.com). We respect intellectual property rights and will respond to legitimate takedown notices in accordance with applicable law (such as the DMCA in the U.S.).

6. AI Services and Artificial Intelligence Disclaimer

Writn uses artificial intelligence (“AI”) technologies to power certain features of the App. In particular, when you record a voice note, the App uses AI-based speech recognition and language processing to transcribe your speech into text and to help craft written narratives from your spoken words. By using the App’s AI-driven features, you acknowledge and agree to the following:

6.1 AI Providers and Data Processing: Our AI features are powered by third-party AI service providers. For example, Writn may utilize APIs from companies such as OpenAI (for advanced language processing) and other cloud AI platforms to transform audio into text or to refine your journal entries . This means that portions of your User Content (like audio snippets or text) may be sent to and processed by these third-party AI providers solely for the purpose of providing Writn’s services. We contract with these providers to maintain confidentiality of your data, and they are authorized to use your data only to provide the Writn features and not for their own purposes. Details about our third-party processors and how they handle data are in our Privacy Policy. (The Privacy Policy should disclose the use of third-party AI processors like OpenAI and any data sharing involved.)

6.2 Consent to AI Processing: By using the App and its voice transcription or AI narrative features, you consent to the processing of your data (including audio recordings and generated text) by these AI technologies and third-party providers as necessary to operate the service . If you do not agree, please do not use the AI features of the App. We do not use your personal content to improve the AI provider’s general models unless they have assured us that API data will not be retained for training (for instance, OpenAI’s API terms as of 2025 state they do not use API data for training by default, and we intend to opt-out of any such usage if available). However, we may use aggregated usage data to help improve our own service and algorithms.

6.3 AI Output – No Guarantee of Accuracy: While we strive to provide helpful and accurate transcriptions and narrative outputs, AI-generated content can be imperfect. The AI may occasionally produce errors, omissions, or text that does not fully capture your spoken words. It might also generate phrasing that is awkward or inaccurate in context. Writn does not guarantee that AI outputs will be 100% accurate, complete, or suited to your expectations . You are responsible for reviewing the AI-generated text and making any edits or corrections you believe are necessary. Do not rely on the App’s AI output for critical or professional advice – for example, the App’s content is not legal, medical, or financial advice, and you should verify any information before relying on it. If you find that the AI has made significant errors, you may re-record or edit the text manually.

6.4 AI Limitations and Potential Content: The AI system works based on patterns learned from data and may sometimes produce unexpected or inappropriate results, especially if prompted with certain inputs. While we have content filters in place and our Acceptable Use policy (Section 4) prohibits submitting harmful or offensive prompts, it is possible that the AI could still generate content that is offensive, biased, or otherwise undesirable without our intent. You agree to use the AI features at your own risk, and Writn is not liable for any content generated by the AI that you may find objectionable. If you encounter any such content, please contact support so we can improve our filters. We reserve the right to disable or tweak the AI features to prevent misuse or unintended outputs.

6.5 No Medical or Therapeutic Use: Writn is a journaling app, not a healthcare or therapy service. Any reflections or insights generated by the AI are for personal development or entertainment purposes and are not a substitute for professional mental health advice or therapy. You should not rely on Writn to diagnose, treat, or cure any mental health conditions. Always seek the advice of qualified professionals if you need help. (This also pertains to any future AI features like mood analysis or coaching – they are for support only, not professional guidance.)

6.6 Changes to AI Service: Writn may from time to time modify, update, or replace the AI technologies used in the App, or change how the AI features function, in order to improve the Services or comply with technical or legal requirements . We reserve the right to switch to a different AI provider or model, or to adjust or discontinue certain AI-driven functionalities, at our discretion and without prior notice. We will endeavor to maintain or improve quality, but different AI providers may have different strengths or styles, which could slightly change the outputs.

6.7 AI Service Availability: The AI processing is cloud-based, and its availability depends on third-party services and internet connectivity. There may be times when AI features are slow or unavailable (for example, if the AI provider is experiencing outages or high demand, or if you are offline). Writn is not liable for any inability to use the AI features or any delays in processing due to such external factors, and these are considered part of the Service’s “as is” availability (see Section 7).

6.8 No Liability for AI Outcomes: To the maximum extent permitted by law, Writn (and its affiliates, and service providers such as OpenAI) shall not be liable for any damages or losses arising from the AI-generated content, such as inaccuracies, defamation, or any decisions you make in reliance on the AI output . You are solely responsible for how you use and interpret the AI outputs. This limitation is in addition to the general liability limitations in Section 7.

In summary, please use your own judgment with the AI features. They are intended to assist and enhance your journaling experience, but they have limitations and should be treated accordingly. We welcome feedback on the AI’s performance and any issues, so that we can continue to refine the experience (see Section 5.3 on Feedback).

7. Disclaimers of Warranties

7.1 “As Is” and “As Available”: Writn provides the App and Services to you on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, we disclaim all warranties and representations of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade . We do not warrant that the App will meet your requirements or expectations, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, or be error-free, accurate, reliable, free of harmful code, or secure.

7.2 No Guarantee of Service: You understand that use of the App involves transmission of data over networks that are not owned or controlled by Writn (such as the internet and third-party servers), and therefore Writn does not guarantee that the Services will be available at any given time or location, uninterrupted or secure. We do not guarantee that any content (including your User Content) will be stored or available forever. Any reliance you place on the App is at your own risk.

7.3 Specific Disclaimed Areas:

• AI Outputs: Writn specifically disclaims any warranties regarding the accuracy, quality, or appropriateness of the AI-generated content (see Section 6). The AI results may contain errors, and you use them at your risk.
  
  
  

• Third-Party Services: Writn relies on various third-party services (for example, Apple or Google for distribution and payment, OpenAI for AI processing, Supabase or other cloud providers for data storage, etc.). We make no warranty that these third-party services will function without disruption or error. Any downtime or issues caused by third parties are beyond our control.
  
  
  

• Content: We make no warranty regarding the results you may obtain from journaling with Writn, or that your personal goals (for example, improving mental well-being or writing habits) will be achieved. Any advice or insight given by the App (including any AI-driven reflections) is not guaranteed to be correct or suitable for you.
  
  
  

• No Viruses: While we take security seriously, we do not warrant that the App will be free of viruses, malware, or other harmful components. It is your responsibility to use up-to-date antivirus software on your devices.
  
  
  

7.4 App Store Disclaimer: No warranty is provided by Apple or Google. You acknowledge that Apple and Google have no responsibility for the App’s performance or compliance with any warranties . If the App (which is a “Licensed Application” under Apple’s terms) fails to conform to any applicable warranty and was obtained through Apple’s App Store, you may notify Apple and Apple may refund any purchase price for the App (if any) to you; to the maximum extent permitted by law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, or liabilities arising out of warranty issues are our responsibility, not Apple’s . Similarly, to the extent permitted by law, Google provides the App to you without any warranties. The provisions of this Section 7 (and the following Section 8) apply equally to and for the benefit of Apple, Google, and other platform providers, all of whom you agree are third-party beneficiaries of these Terms related to disclaimers and limitations.

7.5 No Other Promises: No advice or information (oral or written) obtained by you from Writn or through the App shall create any warranty not expressly stated in these Terms. We do not warrant that any defects or errors in the App will be corrected, though we do strive to fix bugs and issues when identified.

7.6 Jurisdictional Caveats: Some jurisdictions do not allow the exclusion of certain warranties or conditions. If such laws apply to you, some of the above disclaimers may not apply to the extent prohibited by law. In such case, to the extent any warranty cannot be disclaimed but can be limited, we limit it to the shortest duration and highest extent permitted by applicable law.

(For instance, consumers in the European Union have certain statutory warranty rights; nothing in these Terms will affect those mandatory rights if they apply.)

8. Limitation of Liability

8.1 Indirect Damages: To the maximum extent permitted by law, in no event will Writn LLC or its owners, officers, employees, partners, licensors, affiliates, or agents be liable to you for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, revenues, goodwill, data, opportunity, or other intangible losses, arising out of or related to your access or use of (or inability to access or use) the App or Services, even if we have been advised of the possibility of such damages. This limitation applies to all causes of action, whether in contract, tort (including negligence), strict liability, or any other theory.

8.2 Direct Damages Cap: To the fullest extent permitted by law, Writn’s total cumulative liability to you for any claims arising out of or relating to these Terms or the App will not exceed the amount (if any) that you paid to us for the Service in the 12 months immediately before the event giving rise to such liability . If you have not paid Writn any amount in that period (for example, if you use the free version only), Writn’s sole liability will be limited to ten U.S. dollars (USD $10).

8.3 Exceptions: Nothing in these Terms is intended to exclude or limit liability that cannot be excluded or limited under applicable law. For example, some jurisdictions do not allow limitation of liability for personal injury or for gross negligence, or for intentional misconduct. Also, the above limitations may not apply in case of certain statutory liability (such as certain product liability laws). In such cases, our liability will be limited to the minimum extent required by law.

8.4 Specific Applications of Limitations:

• User Content and Data Loss: We shall not be liable for any damage or loss arising from the loss, deletion, or failure to store any User Content (journals, recordings, etc.), or from unauthorized access to or alteration of your transmissions or data, except to the extent caused by our deliberate breach of these Terms. It is your responsibility to back up important content outside the App .
  
  
  

• Service Downtime: We are not liable for any delay or failure in performance resulting from causes outside our reasonable control, such as internet outages, server failures, hacking attacks, natural disasters, war, terrorism, labor disputes, or acts of government. In the event of such force majeure, we will make reasonable efforts to resume service.
  
  
  

• Printed Products: With respect to physical products (like printed books), our liability for any claim related to a product shall not exceed the amount you paid for that product. We are not responsible for any indirect losses resulting from late delivery, loss, or damage in shipping, beyond replacing the product or refunding the purchase price as described in Section 3.10.
  
  
  

• AI Outputs: As noted, we are not liable for any content generated by the AI or any actions you take in reliance on it. You assume full responsibility for decisions made based on your journal content or AI analysis.
  
  
  

8.5 Release: To the extent permitted by law, you release Writn and its affiliates from any and all liability for claims or damages (actual and consequential) of every kind and nature, arising out of or in any way connected with any disputes between you and any third parties (including other users or external services) in connection with the App. For example, if in the future you choose to share or publish your entries and later have a dispute with someone who saw them, that is between you and that person; Writn is not responsible for the actions of third parties.

8.6 Basis of the Bargain: You acknowledge and agree that Writn has offered the App and set its prices and entered into these Terms in reliance upon the disclaimers of warranty and the limitations of liability set forth herein, that the disclaimers and limitations reflect a reasonable and fair allocation of risk between you and us, and that the disclaimers and limitations form an essential basis of the bargain between you and Writn. In the absence of such disclaimers and limitations, the terms and pricing of the Services would be different.

8.7 Jurisdictional Caveats: As with the disclaimers, some jurisdictions do not allow the limitation or exclusion of liability for certain damages. If you reside in such a jurisdiction, some of the above limitations may not apply to you. In that case, our liability is limited to the greatest extent permitted by law.

9. Termination and Suspension

9.1. By Writn (For Cause): We reserve the right, in our sole discretion, to suspend or terminate your account or your access to all or part of the App immediately and without prior notice if you violate these Terms or any policies referenced herein, or if we reasonably suspect that you have done so. Any violation of Section 4 (Acceptable Use) or other material breach of these Terms is grounds for such action. We may also suspend your use of the Services pending investigation of any suspected misconduct or breach. We are not liable to you or any third party for termination of your access in such circumstances.

9.2. By Writn (No Cause): Writn may also terminate your account or access to the Services for any reason (even without cause) by providing you at least 30 days’ advance notice via the email address associated with your account. We may decide to discontinue the App or any part of the Services. We will refund any prepaid, unused subscription fees on a prorated basis if we terminate your account without cause in the middle of a subscription period.

9.3. User Termination: You are free to stop using the App at any time. You may delete your account via the App (if that functionality is provided) or by contacting us at support@writnapp.com with a request to delete your account. Deleting the App from your device or ceasing use will not automatically cancel any active subscriptions – please be sure to also cancel any subscriptions (see Section 3.4) if you wish to terminate your use.

9.4. Effect of Termination: Upon any termination of your account or these Terms, whether by you or us:

• Your Rights End: All licenses and rights granted to you in these Terms will immediately cease. You must immediately stop all use of the App, and if needed, delete any copies of the App from your devices.
  
  
  

• Access to Content: We may disable your account and you may lose access to any information or content associated with your account, including your User Content. We have no obligation to provide you with a copy of your content (so please keep backups of your own) or to maintain your content on our servers after termination, except as required by law.
  
  
  

• Subscriptions: If your account is terminated due to your breach of these Terms, you will not be entitled to any refunds of subscription fees or other fees. If we terminate without cause and you have prepaid fees, we will refund you for the unused portion. If you terminate, you will not receive any refund for any remaining days in your subscription period (see Section 3.4 and 3.5).
  
  
  

• Outstanding Obligations: Any payment obligations accrued prior to termination, and Sections of these Terms that by their nature should survive (such as indemnities, limitations of liability, dispute resolution, and others intended to survive), will survive termination.
  
  
  

9.5. Service Modification or Discontinuation: Writn reserves the right to modify or discontinue (shut down) the App or any portion of the Services at any time. We may add, remove, or change features or impose limits on certain features or restrict access to parts or all of the App. We will endeavor to provide notice to users if we make a significant change that affects usage. If we discontinue the Service entirely, we will provide advance notice if feasible, and instructions on how users can retrieve their data, if applicable. We will have no liability for any change, suspension, or discontinuation of the Services, except that if we discontinue a paid Service before the end of your subscription, we will provide an appropriate refund as described in 9.2.

9.6. Account Reactivation: If your account was suspended or restricted due to a violation, and you believe the issue has been resolved or a mistake was made, you may contact support to request reinstatement. We may require a written statement from you regarding compliance or other assurances. However, Writn is under no obligation to reactivate a terminated or suspended account.

10. Governing Law and Dispute Resolution

10.1. Governing Law: These Terms and any dispute arising out of or related to them or the App will be governed by the laws of the State of Utah, USA, except for its conflict of laws principles. To the extent U.S. federal law applies (for example, in arbitration or enforcement of judgments), it will also apply. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

10.2. Jurisdiction and Venue: Subject to the arbitration provision below (if applicable), you and Writn agree that any judicial proceedings (other than small claims actions) must be brought in the state or federal courts located in Salt Lake County, Utah, USA, unless otherwise required by a law that provides you cannot be required to litigate in Utah (such as certain consumer laws). Both you and Writn consent to venue and personal jurisdiction in Utah, and waive any objections to such jurisdiction or venue (including claims of inconvenient forum). If you reside outside of the United States, you agree that you are intentionally availing yourself of the privileges of doing business in the U.S. and in Utah, and are thus subject to jurisdiction there.

10.3. Disputes; Good Faith Resolution: We sincerely hope to never have a dispute with you. If you have any concerns or issues with the Service, we encourage you to reach out to us at support@writnapp.com. We’ll try to resolve the matter in good faith. In the event of any controversy or claim arising out of or relating to these Terms or the Service that we cannot resolve amicably, the following provisions will apply.

10.4. Arbitration Agreement: The following paragraph applies to you if you reside in the United States (or in any jurisdiction where a pre-dispute arbitration agreement is enforceable). If you reside outside of such jurisdictions, this Section 10.4 does not apply and you may have the right to resolve disputes in the courts as per Section 10.2.

Binding Arbitration: To the fullest extent permitted by applicable law, you and Writn agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Service by binding arbitration on an individual basis. This means that you and Writn are each waiving the right to a trial by jury or to participate in a class action.

• Exceptions: As exceptions to this arbitration agreement, (a) either party may seek relief in a small claims court for disputes or claims within the scope of that court’s jurisdiction, and (b) either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement of a party’s intellectual property or proprietary rights.
  
  
  

• Arbitration Procedure: The arbitration will be administered by a reputable arbitration organization (such as the American Arbitration Association (AAA) or JAMS) under their rules for consumer arbitrations. If you and Writn cannot agree on the organization, the arbitration will default to AAA. The arbitration may be conducted in person in Salt Lake City, Utah, or via telephone or video conference, or based on written submissions, depending on what is appropriate given the nature of the claim. The arbitrator will have the authority to award the same damages and relief that a court could, but may not order consolidation or class arbitration. The arbitrator’s decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
  
  
  

• Fees: Each party is responsible for their own attorneys’ fees, unless a law provides that the prevailing party is entitled to recover attorneys’ fees. The payment of arbitration filing, administration and arbitrator fees will be governed by the chosen arbitration organization’s rules. We will abide by any requirements to pay fees or costs in accordance with the applicable arbitration rules or law (for example, JAMS rules may require the business to pay certain fees for consumer arbitrations).
  
  
  

• Opt-Out Right: You may decline this arbitration agreement without affecting any other parts of these Terms by sending written notice to support@writnapp.com within 30 days of first accepting these Terms, stating that you (include your full legal name and account email) opt out of arbitration. If you opt out, or if this arbitration agreement is deemed unenforceable, Section 10.2 (courts in Utah) will govern any disputes.
  
  
  

10.5. Class Action Waiver: You and Writn agree that any claims will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than arbitration, you and Writn each waive any right to a jury trial or to participate in a class action against the other. YOU ARE GIVING UP YOUR RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR CLASS MEMBER ON ANY CLASS CLAIM YOU MAY HAVE AGAINST WRITN INCLUDING ANY RIGHT TO CLASS ARBITRATION OR CONSOLIDATION OF INDIVIDUAL ARBITRATIONS. If this class action waiver is found to be unenforceable, then the entirety of the arbitration agreement in Section 10.4 (if applicable) shall be null and void.

10.6. International Use: We recognize that our users may be accessing the App from different jurisdictions around the world. Although the Services are governed by U.S. and Utah law as stated above, we aim to comply with applicable consumer protection laws in the countries where we operate. If you are a consumer residing outside the U.S., you may have certain mandatory rights under your local laws that apply in addition to (or instead of) some of the provisions of these Terms. Nothing in these Terms is intended to limit or exclude those mandatory consumer rights. For example, if you live in the European Union, you may have rights regarding withdrawal from online contracts or warranty claims that cannot be waived; these Terms apply only to the extent permitted by such laws.

Additionally, you agree to comply with all local laws and regulations regarding the download, installation, and use of the App. We make no representation that the App is appropriate or available for use in any particular location. You access and use the App at your own initiative, and are responsible for ensuring that your use complies with all local laws, including but not limited to import/export controls and sanctions regulations.

11. Changes to These Terms

11.1. Right to Update: Writn may update, revise, or modify these Terms from time to time. As our business and the regulatory landscape evolve, we may add new features or make changes that necessitate updates to our Terms. We reserve the right to do so at our discretion, but we will not retroactively change material terms without notice.

11.2. Notice of Changes: When we make changes to these Terms, we will update the “Last Updated” date at the top of the Terms. In the case of material changes (significant changes that affect your rights or obligations), we will also take reasonable steps to notify you in advance. This may include posting a notice within the App, on our website, or sending an email to the address associated with your account. The form of notice is at our discretion. Minor updates (such as clarifications or grammatical corrections) may occur without specific notice beyond the changed date.

11.3. Your Acceptance of Changes: By continuing to access or use the App after revised Terms have become effective, you are accepting the revised Terms. If you do not agree to the updated Terms, you must stop using the App and, if applicable, cancel any subscription. In some cases (for example, if required by law or if the changes are material), we might expressly ask you to consent to the updated Terms, in which case the changes will be effective once you consent.

11.4. Review Regularly: We encourage you to review these Terms periodically to stay informed about our terms and conditions. We will also keep historical versions or a summary of changes available (for example, on our website or upon request) so you can see what has changed.

11.5. Conflict in Terms: If there is a conflict between these Terms and any new terms posted or communicated for a new feature or update of the Service, the new terms will prevail with respect to that feature or update, unless they expressly state otherwise.

12. Additional Terms for Apple App Store and Google Play Store

The following additional terms apply if you obtained the App through the Apple App Store or Google Play Store. These terms are required by Apple or Google, respectively, and are agreed between you and Writn (not Apple or Google):

12.1. Acknowledgement: As stated above, these Terms are between Writn and you only, not with Apple or Google. Writn, not Apple or Google, is solely responsible for the App and its content . Your use of the App must comply with the applicable App Store’s terms of service (e.g., the Apple Media Services Terms and Conditions or Google Play Terms of Service).

12.2. Scope of License: The license granted to you in Section 5.2 is limited to a non-transferable license to use the App on any device that you own or control and as permitted by the usage rules set forth in the App Store terms . In particular, for Apple App Store users, the App may be used on any Apple-branded products that you own or control, and per Apple’s rules, it may be accessed and used by other accounts via Family Sharing if enabled.

12.3. Maintenance and Support: Writn is solely responsible for providing any maintenance and support services for the App. Apple and Google have no obligation to furnish any maintenance or support for the App . If you have any maintenance or support questions, please contact Writn (see Section 13 below for contact information).

12.4. Warranty: Writn is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed in these Terms. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple (if you obtained the App via Apple’s App Store), and Apple will refund the purchase price, if any, paid for the App to you; to the maximum extent permitted by law, Apple and Google have no other warranty obligation with respect to the App . Any other claims, losses, liabilities, damages, costs or expenses attributable to any failure of the App to conform to any warranty are Writn’s responsibility, not Apple’s or Google’s, subject to the disclaimers and limitations in these Terms. Please note that we have disclaimed all warranties in Section 7, except to the extent such disclaimers are not allowed by law.

12.5. Product Claims: You acknowledge that Writn, not Apple or Google, is responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App . This includes, but is not limited to: (i) product liability claims, (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement, (iii) claims arising under consumer protection, privacy, or similar legislation, including in connection with the App’s use of health or personal data. Neither Apple nor Google has any responsibility for any such claims.

12.6. Intellectual Property Rights: In the event of any third-party claim that the App or your possession and use of the App infringes a third party’s intellectual property rights, Writn (and not Apple or Google) will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim . You agree to promptly notify us of any such claim.

12.7. Legal Compliance: You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or designated as a “terrorist supporting” country by the U.S. Government, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties (see Section 1.3 above). You also agree to comply with all U.S. and foreign applicable sanctions, export control, and technology transfer laws.

12.8. Developer Contact Info: For questions, complaints, or claims regarding the App, you can contact us at:

Writn LLC

Email: support@writnapp.com

Mailing Address: 4759 South 2555 East, Holladay, Utah, USA.

(Please note that this contact information is provided in compliance with Apple’s requirement that developers provide an address and contact method . You can also find this information in Section 13 below.)

12.9. Third-Party Terms of Services: You must comply with all applicable third-party terms of agreement when using the App. For example, if the App allows integration with or use of a third-party service or platform (such as using a Wi-Fi connection, or linking to a cloud storage account), you must not violate those third-party terms while using Writn . If your use of the App is dependent on usage of a network or data service, you are subject to your wireless carrier’s or internet provider’s terms, and are responsible for any fees or data usage incurred.

12.10. Third-Party Beneficiaries: You acknowledge and agree (as do we) that Apple and Apple’s subsidiaries (for iOS users), and Google and its subsidiaries (for Android users), are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, each of Apple and Google will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary . This clause does not apply to any other third parties.

13. Contact Information

If you have any questions, concerns, or comments about these Terms or the Services, or need to contact us for any reason, you can reach us at:

Writn LLC

Email: support@writnapp.com

Website:www.writnapp.com